Shaping the Future of Enterprise Contact Centers: Tenity invests in ex-HappyFresh co-founder’s AI startup to power the next generation of customer service

‍Singapore, May 19, 2025 — Tenity is proud to announce its investment  in Cavos, a rising AI startup that is transforming enterprise contact centers across the BFSI (Banking, Financial Services & Insurance) sector. Cavos replaces BPO-led customer service outsourcing with AI voice agents that deliver human-like conversations, automate compliance audits, and enhance customer experience at scale and with precision.

Founded in 2024 by Johan Antlov and Ramdhan Hidayat, Cavos is on a mission to make contact centers more agile, cost-efficient, and intelligent. As companies face growing volumes and rising expectations for quality service, Cavos enables businesses to reimagine their customer interactions through high-impact calls. CEO Johan brings deep operational expertise, having served as Managing Director at Lazada and as co-founder and Chief Growth Officer at HappyFresh, where he led the scaling of large contact center operations.

Cavos offers AI-powered voice agents capable of complex problem-solving and real-time call handling. These agents also deliver 98% accuracy in quality assurance , significantly reducing operational costs and human errors when compared to legacy systems. The startup has already launched successful programmes with major fintechs and BPOs across South-East Asia, validating both product-market fit and commercial viability.

“We're excited to welcome Tenity as a strategic investor in Cavos. This partnership is fuelled by a shared vision for AI's transformative power in Asia's fintech space and has been an invaluable resource as we continue to scale our operations across Southeast Asia.” – Johan Antlov, Co-founder & CEO at Cavos

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“Cavos is solving a real problem in customer service by making contact centers smarter and more efficient. We’re excited to support the team as they bring this innovation to the BFSI sector.” – Jonas Thürig, Managing Partner and Head of Tenity Asia

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About Cavos

Cavos was founded in 2024 by Johan Antlov & Ramdhan Hidayat with the mission to make enterprise contact centers agile & cost-efficient. Cavos provides AI voice agents that automate call interactions and compliance audits for the BFSI industry. These agents offer human-like conversational abilities & complex problem-solving, serving as a direct alternative to human-staffed outsourcing solutions. The company is headquartered in Singapore and has its primary operations in Jakarta.

For more information, please visit: https://cavos.io/

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